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Capture feedback from users and customers with a simple thumbs up / thumbs down and use the feedback to continuously improve your knowledge base and increase case deflection and first-touch resolutions. Configure your knowledge base with Power Apps Portals and allow your users to log in and browse. Working a case? Email a knowledge base article to your customer with just a few clicks. We help brands build advocacy and loyalty by creating effortless service. Use the Dynamics 365 knowledge base as a single source of truth for all your support information. Build brand affinity and customer loyalty with Microsoft Dynamics 365 Customer Service, helping you provide tailored experiences for customers. Every interaction matters in customer service. Give your support staff a single interface to manage all of their interactions with the Customer Service Workspace app. Microsoft Dynamics 365 for Customer Service helps companies deliver amazing experiences, and build trust, loyalty and insight. As service organizations work to meet customers’ expectations, they are met with new and increasing challenges. Omnichannel enables you to create issues from web, phone, social media, live chat, and chatbots. Dynamics 365 for Customer Service Improves Each Step of the Service Experience. Meet your customers where they need help. Customer data is stored in a common data service, so you can work with and understand your customers across any app.Ĭustomer service offers a robust solution for customer issue management. Knowing your customers enables you to personalize each experience and optimizes your agents’ productivity so you can earn customers for life.Ĭhoose from several app experiences depending on your support organization’s needs. Enable self-service portals so customers can resolve issues independently. Streamline support with a solution that simplifies processes and improves customer experiences. Learn more about how we can help you here.Dynamics 365 Customer Service ensures your business delivers the best customer service experience to your customers. Scale operations with Dynamics 365 Customer Service Professional.
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Perhaps you need additional features and integrations that suit your needs? Adjustments can be both simple and complex. Earn customers for life by providing personalized, connected service across channels for a seamless experience and faster, more accurate support.
MICROSOFT DYNAMICS 365 CUSTOMER SERVICE HOW TO
To get the most value out of Dynamics 365 Customer Service, it must reflect your business and your way of working. Learn how to deliver exceptional service experiences that meetand exceedcustomer expectations. You can also use Customer Voice, which allows you to obtain feedback from surveys.
MICROSOFT DYNAMICS 365 CUSTOMER SERVICE UPGRADE
In addition, there are two specific add-ons for Customer Service: Dynamics 365 Virtual Agents for Customer Service and Dynamics 365 Customer Service Insights. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. You easily integrate the other applications within Dynamics 365, e.g., Marketing, Sales, Field Service and Business Central, which allows you to combine the systems and create connections between different business units to support your company’s growth.ĭynamics 365 Customer Service can also be easily integrated with add-ons such as Microsoft Teams, Bisnode, ClickDimensions and Mailchimp. You can start with Customer Service and expand as the need arises and your organization can keep up. Dynamics 365 Customer Service makes it easy to find answers through self-service, community, or social channels.